What happens if the device is found to be defective upon arrival?
If your Nerivio device is defective upon arrival, you are eligible to return it even if the package has been opened. Follow the return steps and notify Customer Support about the defect to ensure the appropriate handling and refund.
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What happens if I received a defective Nerivio device?
If you received a defective device, we apologize for the inconvenience. Please contact our customer service immediately to initiate a return or exchange process. We will provide a prepaid shipping label for you to return the defective device at no ...
How do I care for my Nerivio device?
Keep the device in its carrying case when not in use, and make sure the electrodes are clean and dry. Avoid exposing the device to extreme temperatures or moisture. For more detailed care instructions, refer to the user manual.
What do I do if the device isn't working?
Ensure that the device is charged, correctly placed on your arm, and properly connected to the app. If the device still doesn't work, check the app for any troubleshooting tips or contact Nerivio customer support for further assistance.
If I decorate my Nerivio device with stickers, will it still work?
Personalizing your Nerivio device with stickers should not affect its functionality, as long as the electrodes and controls remain exposed and operational. However, modifications are not recommended as they might affect the device's warranty.
Is it possible to hack a Nerivio device through its Bluetooth connection?
Nerivio uses secure connections and complies with medical device regulations to ensure patient safety and data protection. Users should follow the manufacturer's guidelines for safe use.