Is it possible to hack a Nerivio device through its Bluetooth connection?
Nerivio uses secure connections and complies with medical device regulations to ensure patient safety and data protection. Users should follow the manufacturer's guidelines for safe use.
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What do I do if my Nerivio won't connect or Bluetooth is not working?
Restart your phone and turn Bluetooth off and on again in the settings menu. Ensure the device is next to your phone, turn it on, then open the Nerivio app and press “Connect Nerivio”. If issues persist, contact Nerivio Cares for assistance.
What should I do if I'm not satisfied with my Nerivio device?
If you're not satisfied with your Nerivio device, please contact our customer service team at kundenservice@nerivio.de or by calling 0800 - 5892638. We are committed to understanding your concerns and exploring all possible solutions to address them.
Is it possible to use Nerivio to train my pet?
Nerivio is a medical device intended for human use only and should not be used on animals. It is not designed or safe for pet training or any animal use.
How do I care for my Nerivio device?
Keep the device in its carrying case when not in use, and make sure the electrodes are clean and dry. Avoid exposing the device to extreme temperatures or moisture. For more detailed care instructions, refer to the user manual.
If I decorate my Nerivio device with stickers, will it still work?
Personalizing your Nerivio device with stickers should not affect its functionality, as long as the electrodes and controls remain exposed and operational. However, modifications are not recommended as they might affect the device's warranty.