What happens if I received a defective Nerivio device?

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• What happens if the device is found to be defective upon arrival?

  If your Nerivio device is defective upon arrival, you are eligible to return it even if the package has been opened. Follow the return steps and notify Customer Support about the defect to ensure the appropriate handling and refund.

• How do I care for my Nerivio device?

  Keep the device in its carrying case when not in use, and make sure the electrodes are clean and dry. Avoid exposing the device to extreme temperatures or moisture. For more detailed care instructions, refer to the user manual.

• If I decorate my Nerivio device with stickers, will it still work?

  Personalizing your Nerivio device with stickers should not affect its functionality, as long as the electrodes and controls remain exposed and operational. However, modifications are not recommended as they might affect the device's warranty.

• Is it possible to hack a Nerivio device through its Bluetooth connection?

  Nerivio uses secure connections and complies with medical device regulations to ensure patient safety and data protection. Users should follow the manufacturer's guidelines for safe use.

• How do I pair Nerivio with a different email address or device?

  Each Nerivio device is linked to the email address used during initial pairing and can only be used with that account. To change devices or email addresses, contact Nerivio support for guidance.