What do I do if the device isn't working?
Ensure that the device is charged, correctly placed on your arm, and properly connected to the app. If the device still doesn't work, check the app for any troubleshooting tips or contact Nerivio customer support for further assistance.
Related Articles
I believe my Nerivio device is not working as expected. What are my options?
If your Nerivio device is not functioning as expected, please reach out to our customer support for troubleshooting assistance. In many cases, issues can be resolved with guidance on proper use or adjustments. If the problem persists, we will discuss ...
What do I do if my Nerivio won't connect or Bluetooth is not working?
Restart your phone and turn Bluetooth off and on again in the settings menu. Ensure the device is next to your phone, turn it on, then open the Nerivio app and press “Connect Nerivio”. If issues persist, contact Nerivio Cares for assistance.
How do I care for my Nerivio device?
Keep the device in its carrying case when not in use, and make sure the electrodes are clean and dry. Avoid exposing the device to extreme temperatures or moisture. For more detailed care instructions, refer to the user manual.
What happens if I received a defective Nerivio device?
If you received a defective device, we apologize for the inconvenience. Please contact our customer service immediately to initiate a return or exchange process. We will provide a prepaid shipping label for you to return the defective device at no ...
If I decorate my Nerivio device with stickers, will it still work?
Personalizing your Nerivio device with stickers should not affect its functionality, as long as the electrodes and controls remain exposed and operational. However, modifications are not recommended as they might affect the device's warranty.