How do I care for my Nerivio device?

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• If I decorate my Nerivio device with stickers, will it still work?

  Personalizing your Nerivio device with stickers should not affect its functionality, as long as the electrodes and controls remain exposed and operational. However, modifications are not recommended as they might affect the device's warranty.

• Is it possible to hack a Nerivio device through its Bluetooth connection?

  Nerivio uses secure connections and complies with medical device regulations to ensure patient safety and data protection. Users should follow the manufacturer's guidelines for safe use.

• What happens if I received a defective Nerivio device?

  If you received a defective device, we apologize for the inconvenience. Please contact our customer service immediately to initiate a return or exchange process. We will provide a prepaid shipping label for you to return the defective device at no ...

• How do I pair Nerivio with a different email address or device?

  Each Nerivio device is linked to the email address used during initial pairing and can only be used with that account. To change devices or email addresses, contact Nerivio support for guidance.

• If I use Nerivio underwater, will it enhance the device's effectiveness?

  Nerivio and its app are not designed for underwater use. Using the device in water can damage it and void the warranty. Always use Nerivio in a dry environment as instructed.