How do I pair Nerivio with a different email address or device?

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• What should I do if I'm not satisfied with my Nerivio device?

  If you're not satisfied with your Nerivio device, please contact our customer service team at kundenservice@nerivio.de or by calling 0800 - 5892638. We are committed to understanding your concerns and exploring all possible solutions to address them.

• How do I care for my Nerivio device?

  Keep the device in its carrying case when not in use, and make sure the electrodes are clean and dry. Avoid exposing the device to extreme temperatures or moisture. For more detailed care instructions, refer to the user manual.

• If I decorate my Nerivio device with stickers, will it still work?

  Personalizing your Nerivio device with stickers should not affect its functionality, as long as the electrodes and controls remain exposed and operational. However, modifications are not recommended as they might affect the device's warranty.

• Is it possible to hack a Nerivio device through its Bluetooth connection?

  Nerivio uses secure connections and complies with medical device regulations to ensure patient safety and data protection. Users should follow the manufacturer's guidelines for safe use.

• If I use Nerivio underwater, will it enhance the device's effectiveness?

  Nerivio and its app are not designed for underwater use. Using the device in water can damage it and void the warranty. Always use Nerivio in a dry environment as instructed.