Who can I contact for more information about the return process?
The Customer Support team is available to assist you throughout the return process and to answer any questions you may have. You can contact them via:
- Email: kundenservice@nerivio.de
- Phone: 0800 - 5892638
- A return form is also available in the Customer Cabinet.
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How long does it take to process a refund?
We aim to process refunds promptly. Once we receive and inspect the returned item, we will process your refund to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank.
What are the steps to return my Nerivio?
To return your Nerivio device, follow these steps: 1. Contact Customer Service for assistance. All necessary information for the return can be found in your Customer Cabinet. 2. Obtain a Return Authorization and a prepaid shipping label. 3. Pack the ...
What should I do if my device consistently fails to connect after troubleshooting steps?
If you've followed all recommended troubleshooting steps without success, it's time to escalate the issue. Please contact Nerivio Cares through the app, email, or phone and provide detailed information about the problem and steps taken. Our team will ...
I have health concerns that I believe were exacerbated by using Nerivio. What should I do?
Your health and safety are our top priorities. If you believe using Nerivio has adversely affected your health, please stop using the device immediately and contact our customer support. We will guide you through the process of providing feedback and ...
What happens if I received a defective Nerivio device?
If you received a defective device, we apologize for the inconvenience. Please contact our customer service immediately to initiate a return or exchange process. We will provide a prepaid shipping label for you to return the defective device at no ...