What are the steps to return my Nerivio?
To return your Nerivio device, follow these steps:
1. Contact Customer Service for assistance. All necessary information for the return can be found in your Customer Cabinet.
2. Obtain a Return Authorization and a prepaid shipping label.
3. Pack the Nerivio device in its original packaging and use the provided shipping label to send it back.
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What should I do if my device consistently fails to connect after troubleshooting steps?
If you've followed all recommended troubleshooting steps without success, it's time to escalate the issue. Please contact Nerivio Cares through the app, email, or phone and provide detailed information about the problem and steps taken. Our team will ...
I believe my Nerivio device is not working as expected. What are my options?
If your Nerivio device is not functioning as expected, please reach out to our customer support for troubleshooting assistance. In many cases, issues can be resolved with guidance on proper use or adjustments. If the problem persists, we will discuss ...
What happens if the device is found to be defective upon arrival?
If your Nerivio device is defective upon arrival, you are eligible to return it even if the package has been opened. Follow the return steps and notify Customer Support about the defect to ensure the appropriate handling and refund.
Does Nerivio contain latex?
The Nerivio device, armband, and extender do not contain latex or neoprene. The materials used are considered safe for most users.
Does Nerivio contain latex?
The Nerivio device, armband, and extender do not contain latex or neoprene. The materials used are considered safe for most users.