What should I do if my device consistently fails to connect after troubleshooting steps?
If you've followed all recommended troubleshooting steps without success, it's time to escalate the issue. Please contact Nerivio Cares through the app, email, or phone and provide detailed information about the problem and steps taken. Our team will guide you through advanced troubleshooting or arrange for a replacement if necessary.
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What do I do if the device isn't working?
Ensure that the device is charged, correctly placed on your arm, and properly connected to the app. If the device still doesn't work, check the app for any troubleshooting tips or contact Nerivio customer support for further assistance.
What are the steps to return my Nerivio?
To return your Nerivio device, follow these steps: 1. Contact Customer Service for assistance. All necessary information for the return can be found in your Customer Cabinet. 2. Obtain a Return Authorization and a prepaid shipping label. 3. Pack the ...
I believe my Nerivio device is not working as expected. What are my options?
If your Nerivio device is not functioning as expected, please reach out to our customer support for troubleshooting assistance. In many cases, issues can be resolved with guidance on proper use or adjustments. If the problem persists, we will discuss ...
What do I do if my Nerivio won't connect or Bluetooth is not working?
Restart your phone and turn Bluetooth off and on again in the settings menu. Ensure the device is next to your phone, turn it on, then open the Nerivio app and press “Connect Nerivio”. If issues persist, contact Nerivio Cares for assistance.
What happens if the device is found to be defective upon arrival?
If your Nerivio device is defective upon arrival, you are eligible to return it even if the package has been opened. Follow the return steps and notify Customer Support about the defect to ensure the appropriate handling and refund.