How long does it take to process a refund?
We aim to process refunds promptly. Once we receive and inspect the returned item, we will process your refund to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank.
Related Articles
How long does it take for Nerivio to start working?
The onset of relief can vary among users. Some may experience relief during the 45-minute treatment session, while others may notice improvement shortly after. For best results, it's recommended to start treatment as early as possible during a ...
How long does delivery take within Germany, and who is your delivery partner?
Delivery takes up to 72 hours, and we partner with DHL to ensure a prompt and secure delivery to your specified address.
Under what conditions can I get a full refund?
To be eligible for a full refund, the product must be unopened and unused. Opened or used products cannot be returned unless they are defective, due to health and hygiene considerations.
Are there any conditions under which I might not receive a full refund?
Yes, while we offer a full refund for unopened and unused products, there are conditions under which a partial refund might be applicable. For instance, for first-time users who have tried Nerivio and decide to return it, we may retain a portion of ...
Who can I contact for more information about the return process?
The Customer Support team is available to assist you throughout the return process and to answer any questions you may have. You can contact them via: - Email: kundenservice@nerivio.de - Phone: 0800 - 5892638 - A return form is also available in the ...