I believe my Nerivio device is not working as expected. What are my options?
If your Nerivio device is not functioning as expected, please reach out to our customer support for troubleshooting assistance. In many cases, issues can be resolved with guidance on proper use or adjustments. If the problem persists, we will discuss the next steps, which may include a replacement or return.
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I have health concerns that I believe were exacerbated by using Nerivio. What should I do?
Your health and safety are our top priorities. If you believe using Nerivio has adversely affected your health, please stop using the device immediately and contact our customer support. We will guide you through the process of providing feedback and ...
What do I do if the device isn't working?
Ensure that the device is charged, correctly placed on your arm, and properly connected to the app. If the device still doesn't work, check the app for any troubleshooting tips or contact Nerivio customer support for further assistance.
Are there any options to pay in instalments for Nerivio?
Yes, we offer instalment payment options through Klarna: Slice It and PayPal, depending on your user account settings. These options allow you to spread the cost over several payments, making it easier to manage your budget.
What do I do if my Nerivio won't connect or Bluetooth is not working?
Restart your phone and turn Bluetooth off and on again in the settings menu. Ensure the device is next to your phone, turn it on, then open the Nerivio app and press “Connect Nerivio”. If issues persist, contact Nerivio Cares for assistance.
How do I care for my Nerivio device?
Keep the device in its carrying case when not in use, and make sure the electrodes are clean and dry. Avoid exposing the device to extreme temperatures or moisture. For more detailed care instructions, refer to the user manual.