How long does it take for Nerivio to start working?
The onset of relief can vary among users. Some may experience relief during the 45-minute treatment session, while others may notice improvement shortly after. For best results, it's recommended to start treatment as early as possible during a migraine attack.
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How do I start a treatment with Nerivio?
To begin a treatment, ensure your Nerivio device is charged and paired with your smartphone via the Nerivio app. Place the device on your upper arm, adjusting the armband for a snug fit. Open the app, select the type of treatment (acute or ...
How long does it take to process a refund?
We aim to process refunds promptly. Once we receive and inspect the returned item, we will process your refund to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank.
How long does delivery take within Germany, and who is your delivery partner?
Delivery takes up to 72 hours, and we partner with DHL to ensure a prompt and secure delivery to your specified address.
What do I do if my Nerivio won't connect or Bluetooth is not working?
Restart your phone and turn Bluetooth off and on again in the settings menu. Ensure the device is next to your phone, turn it on, then open the Nerivio app and press “Connect Nerivio”. If issues persist, contact Nerivio Cares for assistance.
I believe my Nerivio device is not working as expected. What are my options?
If your Nerivio device is not functioning as expected, please reach out to our customer support for troubleshooting assistance. In many cases, issues can be resolved with guidance on proper use or adjustments. If the problem persists, we will discuss ...